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Section 01

Overview

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4K Roofing & Restoration ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, and disclose personal information when you interact with our website at 4kroofing.com (our "Site") or communicate with us directly.

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By using our Site, you agree to the terms of this Policy. If you do not agree with these terms, please do not use our Site. This Policy may be updated periodically — the "Last Updated" date above reflects the most recent revision. Continued use of our Site following any changes constitutes your acceptance of those changes.

Section 02

SMS Text Messaging

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Text Messaging Consent & Terms

 

By providing your mobile phone number and opting in to receive SMS messages from 4K Roofing & Restoration — through our website forms, estimate requests, scheduling or intake, or other communication methods — you consent to receive text messages from us.

 

Messages you may receive include:

  • Appointment reminders & scheduling updates

  • Inspection or adjuster coordination

  • Estimates, proposals & project updates

  • Follow-up communications

  • Marketing or promotional messages (if separately opted in)

  • Alerts & notifications related to your project

Message frequency may vary. Message and data rates may apply.
To opt out at any time, reply STOP to any message. For help, reply HELP or contact us at (216) 469-0863 or 4kroofing.com.

To deliver our text messaging services and comply with 10-Digit Long Code (10DLC) regulations, we and our third-party service providers may collect and process personal information — such as your name and phone number — when you opt in. This information is shared with providers solely for the purpose of delivering our text messaging services.

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Our providers will not sell or share your mobile information for marketing or promotional purposes to any third party. No mobile opt-in data or consent will be shared with third parties for their marketing use.

Section 03
Information We Collect


We and our third-party service providers may collect and process the following types of personal information:

  • Name

  • Phone number (including mobile number for SMS purposes)

  • Email address

  • Street address and property information (submitted via quote or inspection forms)

  • Social network profile information you have made publicly available

  • Technical data from your visit: domain name, IP address, device model, internet service provider, Site access times, referring websites, and pages visited

  • Information you communicate via our Site, social media pages, phone, email, or text message

Section 04
How We Collect Information
We collect personal information in the following ways:

  • Forms & submissions — When you fill out a contact form, request a free inspection or estimate, complete a survey, or download content from our Site.

  • Direct communication — When you contact us by phone, email, text message, or social media messaging.

  • SMS opt-in — When you provide your mobile number and opt in to our text messaging program through any of our intake or scheduling channels.

  • Social media — When you access our social media pages or link your social media account to our Site, we may collect publicly available profile information and customer feedback.

  • Cookies & tracking technologies — Our Site uses cookies, tracking pixels, and similar technologies to collect information about how visitors use our Site. A cookie is a small data file stored on your device by your browser. A tracking pixel is a small graphic used to record certain user activity. You may configure your browser to decline cookies, though some Site features may not function as intended if you do so.

Section 05

How We Use Your Information

We and our service providers use collected information for the following purposes:

  • To operate, maintain, and improve our Site and services

  • To process and manage service requests and project scheduling

  • To respond to customer inquiries, comments, and support requests

  • To send appointment reminders, project updates, and service-related communications

  • To send marketing and promotional communications (only to those who have opted in)

  • To conduct analytics that help us understand customer needs and improve our offerings

  • To notify you of changes to our services

  • To conduct market research and serve relevant, targeted advertising through online and offline channels

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We and our third-party providers may use data collected through cookies and tracking technologies to target advertising to you personally, including via email, display media, video, and direct mail. You may opt out of direct mail by contacting us. For online advertising opt-outs, visit the Digital Advertising Alliance or the Network Advertising Initiative.

Section 06
How We Share Your Information
 

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service providers — With companies that help us operate our Site and deliver our services, including website hosts, email vendors, SMS delivery providers, and payment processors. These providers are contractually restricted from using your information for purposes other than providing services to us.

  • SMS messaging providers — Your name and mobile number may be shared with our third-party SMS platform providers solely to deliver text messages you have opted in to receive. These providers will not sell or share your mobile information for marketing purposes.

  • Legal requirements — When required by law, regulation, or legal process; to combat fraud or criminal activity; or to protect the rights, safety, and property of 4K Roofing & Restoration, our employees, or our customers.

  • Advertising partners — We may share anonymized or de-identified technical data (such as data collected via cookies or tracking pixels) with advertising partners to support targeted advertising. This data cannot reasonably be used to identify you directly.

  • Business transfer — In connection with a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

Section 07
Contact Us

If you have questions, comments, or requests regarding this Privacy Policy — including requests to access, correct, or delete your personal information, or to opt out of marketing communications — please contact us using the information below.

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